Get Help

1. Read our FAQ pages:​

• General Plate Recognizer FAQs
• Snapshot FAQs
• Stream FAQs
• Docker FAQs
• ParkPow On Premise FAQs
• Blur FAQs

2. Still stuck? Let us know how we can help.​

To make it easier for us to help you, please include the following:

• Screenshot of the error message.
• Screenshots of steps you tried to take.
• Product License.
• Email of the account.
• Logs.
  • To get logs of any container, run docker logs CONTAINER_ID. To get CONTAINER_ID, run docker ps -a
  • You can also get logs by starting the container in the foreground by excluding the -d option
• Hardware. Please help us understand the full hardware specs:
  • Example: Intel Xeon Silver 4110 CPU @ 2.10GHz , 15 cores, 16GB of RAM
  • If possible, please provide the PassMark CPU Score of the machine (e.g. 10,721)
• OS. Let us know the OS that you’re running, such as Linux or Ubuntu on Windows.
• Are you using a Nvidia Jetson? See this guide.

Once you have all the details, Contact Us.​

3. Have a suggestion or feature request?​

Contact Us and let us know!