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User Guide

This page describes How To use some of the key functionality of ParkPow.

Vehicles#

Custom Fields#

Customize up to 6 fields to characterize the vehicles tracked. Below are some examples of Custom Fields based on the use-case:

  • Gated Community, Apartment, HOA: First Name, Last Name, Apartment Complex, Apartment #, Phone Number.
  • Business Parking Lot: First Name, Last Name, Company, Title, Office #, Phone Number.
  • Yard Management: First Name, Last Name, Company, USDOT, Title, Material.

Vehicle Tags#

Create various Vehicle Tags to categorize the vehicles captured in ParkPow. Here are some examples of Vehicle Tags based on the use-case:

  • Gated Community, Apartment, HOA: Resident, Visitor, Contractor, Administration, Denied.
  • Business Parking Lot: Tenant, Visitor, Contractor, Denied.
  • Hospital: Administration, Physician, Employee, Contractor, Visitor, Denied.

Alerts#

Alerts#

Receive alerts via email or webhook to a third-party system.

  • Depending on your wireless carrier, you can even get a text message alert (e.g. [email protected]).
  • Receive alerts via webhooks to send information by the POST or GET method. These webhooks will be triggered according to the configuration of each alert. If the user's endpoint is unavailable for any reason, the webhook is disabled until you manually reactivate it.

When creating an alert, you can specify the site(s) (e.g. West Parking Lot) and also the Vehicle Criteria.

  • Site: Select one or more sites to include.
  • Vehicle Criteria: This can include Vehicle Tag(s) (e.g. Visitor, Contractor, Untagged), Vehicle Type, Vehicle Make/Model/Color or a specific Vehicle Plate.

Thereafter, you can select the type of time-based trigger alert:

  • Arrival: Receive an alert when a particular Vehicle Tag, Vehicle Type, vehicle make/model/color or plate is seen by the camera.
  • On Premise: If a vehicle meets the Vehicle Criteria and is still in the parking lot after, say 9pm, then you'll be notified.
  • Parking Duration: If a vehicle meets the Vehicle Criteria and has been in the parking lot for more than, say 3 hours< then you'll be notified.

For On Premise and Parking Duration alerts, make sure that you've set up the camera accordingly in ParkPow.

ParkPow Spotter#

ParkPow Spotter lets you monitor vehicles in specific parking spots, rather than parking lots. Some sample use-cases:

  • Hospital: Make sure that the parking spots allocated for physicians are not taken by other non-physician vehicles.
  • Retail: Make sure that vehicles in the visitor spots are there for a maximum of 1 hour.
  • Gated Community: Make sure that non-tenants are not parking in the tenant spots.

In order for ParkPow Spotter to work, you will need a dedicated camera to focus on 3-4 specific parking spots. This camera should send an image every 1-5 minutes to Snapshot Cloud or SDK. You can forward the ALPR results from Snapshot Cloud or SDK over to ParkPow.

Make sure to identify that camera as a Spot Camera in the Entrance/Exit field of your Camera Settings.

Follow the steps below to set up ParkPow Spotter:

  • Go to Settings > Parking Spot Tag and create Spot Tags that will refer to your parking spots. Examples of Spot Tags include "Tenant Spot", "Visitor Spot".
  • With the created Spot Tags, edit the camera and select the Spot Camera setting. In this setting, you can indicate the number of parking spots.
  • Click Edit and add a screenshot of that camera. Draw a polygon to determine the area for each Parking Spot. Click Save when done.

Setup#

Account Management#

Parkpow can work in the normal mode or as a park control.

  • Normal Mode: This is the basic mode, where each camera is treated individually.
  • Parking Management Mode: ParkPow monitors vehicles coming in and out of the parking lot. When this mode is turned on, you are able to receive On Premise and Parking Duration alerts as well as other functionality. In order for this mode to work effectively, make sure to identify the entrance and exit cases for each camera.

Sites#

Sites can be created to represent different locations, in which you add cameras that are present in that area. Some examples:

  • North Parking Lot: Contains the North Entrance Camera and the North Exit Camera.
  • Main Street Site: Contains the Main 1st Street Camera, Main 2nd Street Camera and Main 3rd Street Camera.

Users#

An Administrator can add users and designate specific cameras for the user to access.

The user will receive an email and from there be able to sign into ParkPow.

Camera Configuration#

In Setup > Camears, you will see all the cameras integrated with ParkPow.

  • Forward LPR info into ParkPow from Plate Recognizer (e.g. Stream, Snapshot Cloud, Snapshot SDK) or from a third-party application via the ParkPow APIs.
  • When a detection is sent to ParkPow, if that camera does not already exist, then the camera will be automatically added to the list.
  • Make sure to have enough camera licenses available in ParkPow (shown as Cameras Available).

In reviewing the list of cameras integrated with ParkPow, be mindful of the following:

  • ID: This is automatically generated when you add a new camera into the system.
  • Camera Code: This is the name sent by the external system to ParkPow. Please note that if you change the name in the external system (e.g. Stream), then you will need to change the Camera Code in ParkPow as well. Otherwise, ParkPow will consider this as a new camera.
  • Camera Name: By default this parameter has the same name as the Camera Code parameter. You can change the Camera Name to show a more user-friendly name (e.g. North Parking Entrance) on the dashboard. This parameter has no connection with the external system.
  • Site: Each camera must be associated with a Site.
  • Notes: Feel free to jot down any particular notes regarding the camera, such as the camera serial number, camera make/model, location, etc.

Edit Cameras: Entrance & Exit#

ParkPow supports a variety of camera environments as described below.

The following settings pertain mainly to the Parking Management Mode. Please note that some of the settings require that Vehicle MMC information be sent to ParkPow.

  • Entrance: Any vehicle detected will be deemed as a vehicle entering a parking lot--regardless of whether the front plate or rear plate is captured.
  • Exit: Any vehicle detected will be deemed as a vehicle exiting a parking lot--regardless of whether the front plate or rear plate is captured.
  • Entrance & Exit: This setting utilizes the Direction of Travel of Stream (requires Vehicle MMC) to determine if a vehicle is entering or exiting a parking lot. You will need to upload an image and then indicate (using the superimposed arrow) the direction that is entrance. The path opposite of the arrow will be deemed as exit.
  • Types Using Vehicle Orientation (requires Vehicle MMC):
    • Entrance - Front of vehicle; ignore rear of vehicle: This mode (requires Vehicle MMC) deems the front of the vehicle plate as an entrance. Any rear plates will be ignored.
    • Entrance - Rear of vehicle; ignore front of vehicle: This mode (requires Vehicle MMC) identifies only rear plates as an entrance. This is suitable for states/countries where plates are only required on the rear of the car. Any front plates (if any) will be ignored.
    • Exit - Front of vehicle; ignore rear of vehicle: This mode (requires Vehicle MMC) deems the front of the vehicle plate as an exit. Any rear plates will be ignored.
    • Exit - Rear of vehicle; ignore front of vehicle: This mode (requires Vehicle MMC) identifies only rear plates as an exit. This is suitable for states/countries where plates are only required on the rear of the car. Any front plates (if any) will be ignored.
  • Spot Camera: This setting supports the ParkPow Spotter feature. Please refer to Alerts > ParkPow Spotter in this document.

Edit Cameras: Advanced Settings#

In addition to the above, you can modify the following parameters of ParkPow for each camera. Aside from the first two on the list below, these parameters let you determine the thresholds by which ParkPow will accept an LPR result from Stream, Snapshot or another system.

  • Latitude: This is the location of the camera in latitude.
  • Longitude: This is the location of the camera in longitude.
  • Minimum Detection Score: Only takes LPR readings where the Detection Score is above this figure.
  • Minimum OCR Score: An OCR Score under this figure will be discarded.
  • Mismatch Score: NEED HELP
  • Fuzziness Score: NEED HELP